■Regarding sales at live venuesDetails
Here
■ About EC pre-saleSales are scheduled to begin on February 16, 2026 (Monday) at 12:00 at YGEX OFFICIAL SHOP and WINNER Weverse Shop.
<Sales website>
Products will be displayed from 12:00 on Monday, February 16, 2026.
★ YGEX OFFICIAL SHOP*Shipping will begin sequentially from late February 2026.
★ WINNER Weverse Shop*Please check the product page for details.
■ Purchaser benefitsAt YGEX OFFICIAL SHOP and WINNER Weverse Shop, for every 8,000 yen (tax included) spent on "2025-26 KANG SEUNG YOON: PASSAGE #2 CONCERT TOUR IN JAPAN GOODS," you will receive one random photocard (out of 4 types) as a gift! (No limit on the number of gifts you can receive)
*The visuals on the photo cards will be the same across all e-commerce sites.
The photo cards feature illustrations based on various emotions!
*Please note that the design will be sent randomly and you cannot choose the design.
*The number of bonus items is limited and distribution will end without notice once they run out.
*The "2025-26 KANG SEUNG YOON: PASSAGE #2 CONCERT TOUR IN JAPAN GOODS" is the eligible product for this campaign.
(example)
If the total amount of your purchase is 8,000 yen (tax included) → 1 free ticket
For a single transaction totaling 16,000 yen (including tax) → 2 tickets will be given as a gift.
For a single transaction totaling 32,000 yen (including tax) → 4 tickets will be given as a gift.
■Notes on purchasing from e-commerce sites*We are unable to answer inquiries regarding delivery dates, etc.
*The payment deadline for convenience store payments is 2 days from the date the order process is completed.
*Please note that we cannot accept cancellations, returns, changes to payment methods, or changes to products (including quantity) after an order has been completed.
*If your package is returned due to your prolonged absence or other reasons preventing you from receiving it, a redelivery fee of 2,000 yen will be charged nationwide. Cancellations due to the above reasons will not be accepted.
*We have observed many typographical errors in postal codes, addresses, etc. Please be sure to enter your address accurately and double-check for any errors on the confirmation screen. If there are any errors in your input, you may not be able to complete your purchase, so please be very careful.
<Important Notes Regarding Purchases at YGEX OFFICIAL SHOP >
*Membership registration (free) is required for purchase. To register, please set your name, email address, gender, date of birth, and password. After registration, you will be able to log in with the registered email address and password. Registration may take some time, so we recommend registering in advance.
*We cannot reship items returned due to a customer moving, an unknown delivery address due to an incorrect address, or a long absence. In accordance with our terms of use, your order will be canceled. Shipping, handling, and return shipping fees are the customer's responsibility, so we will refund the remaining amount to the payment method used. We will notify you of the refund details by email when your order is canceled.
■EC site inquiry desk< YGEX OFFICIAL SHOP Contact Information>
Customer Support:
https://shop.ygex.jp/pages/faq*Please check the FAQ via the form above before contacting us.
*We accept emails 24 hours a day, but we will respond to emails in order during business hours. Thank you for your understanding. (Weekdays only: 11:00-18:00)
Please note that depending on the nature of your inquiry and if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.
<Weverse Customer Center>
Contact form:
https://help.weverse.io/weverse/?language=jaOpening hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding Saturdays, Sundays, and public holidays)
*We accept inquiries 24 hours a day, but depending on the volume and nature of your inquiry, it may take some time to receive a response.
